House of Mercy runs around the clock thanks to the help of our tireless volunteers that never give up. Submit an application and the Volunteer Coordinator will contact you to set up a time for orientation. After orientation, you may sign up for any of the following positions to volunteer. You may sign up online or in person.

For more information email, or call (585) 546-2580, ext. 112.

Volunteer Opportunities

Front Desk

Answer phones, give out clothes, hygiene kits, and help guests. Individuals needed Monday-Sunday for day shifts and evening shifts.

Kitchen/Food Pantry

We serve over 450 people everyday. We serve 3 meals a day everyday of the week. Individuals and groups needed.


Open M-F 10AM-1PM. We need individuals and groups to help sort through our donated items.


We constantly need help cleaning in our offices and in the shelter. Large groups and individuals needed.


Individuals and groups on an as needed basis can help organize files, input data, and send mailings.

Experienced Individuals

We could always use experienced individuals or groups to help us with shelter security, grant writing, health services, and social work.

Shelter Activities

We need individuals and groups to offer their expertise and interests with our residents. It could be crafting, playing music, educational, or playing games. Please contact the Volunteer Coordinator with any ideas you have.

Volunteer FAQ